Support

Symptom: Pressing your hotkey does nothing — no recording starts.

Solution:

1. Open System Settings → Privacy & Security → Input Monitoring and ensure Dicta is listed and checked. If it is not listed, click “+” and add Dicta from your Applications folder.
2. If Dicta is already listed, remove it and re-add it (this resets the permission).
3. Quit and relaunch Dicta.
4. Try pressing and holding the hotkey for at least half a second.
5. If the issue persists after waking from sleep, quit and relaunch the app (see “Hotkey Stops After Sleep” below).

Symptom: You see Dicta processing your speech, but no text appears in the target application.

Possible causes:

• Accessibility permission not granted
• Target application does not accept text input
• Cursor is not in a text field
• Secure input field (e.g. password field) is focused

Solution:

1. Ensure Dicta has Accessibility permission: System Settings → Privacy & Security → Accessibility → Dicta must be checked. If not listed, click “+” and add it.
2. Click directly into a text field before dictating.
3. Try a different application (e.g. Notes or TextEdit) to isolate the issue.
4. If the text field is a password field, Dicta will not insert text for security reasons.
5. Quit and relaunch Dicta if the problem persists.

Tips for better accuracy:

• Speak clearly and at a natural pace — avoid rushing.
• Reduce background noise — close windows, move away from fans or machinery.
• Use an external microphone if your built-in microphone picks up too much ambient noise.
• Speak in full sentences rather than isolated words — the model uses context to improve accuracy.

Symptom: Dicta does not appear in the menubar after launch.

1. Check that Dicta is running — open Activity Monitor and search for “Dicta”.
2. If your menubar is full, some icons may be hidden. Try expanding the menubar by holding Command and dragging icons to make space.
3. Quit and relaunch the app.

Symptom: The hotkey works normally, but stops responding after your Mac wakes from sleep or after extended idle.

Workaround:

1. Quit Dicta completely (right-click the menubar icon → Quit).
2. Relaunch Dicta from Applications.
3. The hotkey should respond immediately.

This is a known limitation of how macOS handles global event taps across sleep cycles. We are working on an automatic recovery mechanism.

Immediate solution: Force quit Dicta from Activity Monitor or by pressing Command + Option + Escape, then relaunch.

Help us fix it:

1. Note what you were doing when the crash occurred.
2. Note the application you were dictating into.
3. Contact us using the support form at the bottom of this page with a description so we can investigate.