Refund Policy
Dicta — Privacy-First Voice Dictation
Effective Date: 4 May 2026
14-day money-back guarantee
If Dicta isn’t right for you, you get a full refund.
Contact us within 14 days of purchase. No conditions, no questions asked. Self-service via the secure link in your licence email or by emailing support.
How the guarantee works
This 14-day money-back guarantee is Eden Digital's own commercial commitment — it applies to all customers worldwide, regardless of where you purchased. Dicta is sold through Paddle, our Merchant of Record. Paddle processes all payments and administers refund transactions on our behalf.
Customers in the UK and EEA also hold statutory rights under local consumer law. Our voluntary guarantee is offered in addition to those rights and does not affect or limit them in any way.
How to Request a Refund
You can request a refund in either of the following ways:
- Contact us via our support page at apps.edendigital.io/dicta/support — include your order number or purchase email address
- Contact Paddle directly through their buyer support at paddle.com/legal/buyers
Refunds are returned to the original payment method within 5–10 business days.
After a Refund
Once a refund is issued, your Dicta licence key will be deactivated and the app will revert to trial mode. You are welcome to re-purchase at any time.
Contact
- Support: apps.edendigital.io/dicta/support
- Website: apps.edendigital.io/dicta
In Summary
Not happy within 14 days of purchase? Contact us or Paddle and we will refund you in full — no conditions, no questions asked.